FAQ

Shipping & Delivery

How long does shipping take? Orders usually arrive in 7–15 days depending on your location and the product.

Do you ship worldwide? Yes, we ship to most countries.

How do I track my order? Once your order ships, you’ll get a tracking number by email. If you don’t see it, check your spam folder.

Orders & Payments

What payment methods do you accept? We accept credit/debit cards, Shop Pay, Apple Pay, and Google Pay.

Can I cancel or change my order? If your order hasn’t shipped yet, email us ASAP and we’ll help you.

Returns & Refunds

Do you accept returns? Yes — if your item arrives damaged or defective, we’ll replace it or refund you.

How do I request a refund? Email us with your order number and a photo of the issue.

Products

Are your products real and good quality? Yes — everything is tested before being added to the store.

Will items look like the videos? Yes, all product videos show the actual items.

Giveaways

How do I enter the giveaway? Follow the instructions in the TikTok live or video. Most giveaways require following the account and commenting on the giveaway post.

How are winners picked? Winners are chosen randomly and announced live.

Contact

How do I contact support? Use our Contact page or email us anytime.